Customer Relationship Officer (Public Customer Group)

You will:

• Provide personal services through a single point of contact to target customers
• Identify ringleaders and high quality prospects during race meetings and at racing events
• Develop and maintain relationship with customers through customer relations & grooming activities
• Provide dedicated customer services in assigned public venues in racecourses during race meetings
• Work closely with CS, event, catering and other service teams to deliver the best customer experience
• Work as part of the effective and highly motivated team in delivering business objectives and results
• Ensure compliance with Responsible Gambling Policy and all stipulated legal requirements pertaining to wagering, thereby protecting the integrity of the Club’s businesses.
• Undertake other duties as assigned by Line Manager.

Yous should have:

• Tertiary qualification or above in any disciplines
• A minimum of 5 years’ solid experience in customer-facing environment such as airline and hospitality industry
• Good ice-breaking skills, out-going personality and high team spirit at work
• Ability to be presentable, confident, proactive, and detail-minded
• Excellent interpersonal and communication skills in both English and Chinese
• Computer literacy with Microsoft Word / Excel / PowerPoint
• Ability to work on weekends, public holidays and at night time at Shatin / Happy Valley racecourse when required
• Interest and knowledge of horse racing a definite advantage