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Customer Operations and IT Networks Engineer (COIT) Job Opening In Hong Kong, Hong Kong – Now Hiring Kody


Job description

Kody, a leading Fintech company focused on revolutionising online payment solutions and financial services for brick-and-mortar businesses, is seeking a skilled Customer Operations and IT Networks Engineer to join our innovative team.

As the Customer Operations and IT Networks Engineer, you will be responsible for maintaining and optimising our IT infrastructure and ensuring seamless operations across customer networks.

You will collaborate closely with both our operations team and clients to troubleshoot any issues, enhance system performance, and ensure the reliable delivery of our services.

A strong technical background, especially in computer networking, combined with excellent customer service skills is essential for this role.

Responsibilities

  • Monitor and maintain IT infrastructure, ensuring all systems are functioning smoothly.
  • Provide technical support and troubleshooting for internal and client network issues.
  • Collaborate with the Customer Operations team to solve technical problems encountered by clients.
  • Work with Customer Operations to deploy, maintain and troubleshoot Kody equipment in customer's sites.
  • Implement network configurations, maintenance routines, and system upgrades to optimise performance.
  • Conduct regular network assessment and security audits to anticipate potential issues.
  • Document processes, system configurations, and any issues encountered during operations.
  • Assist in training clients on system functionalities and performance optimisation.

Requirements

  • Proven experience as a Network Engineer or in a related technical role.
  • Strong understanding of network infrastructure and protocols (TCP/IP, DHCP, DNS, Wifi radios, etc.).
  • Experience with network security practices and monitoring tools.
  • Proficiency in configuring and maintaining servers and network systems.
  • Excellent problem-solving skills and ability to troubleshoot complex issues.
  • Strong verbal and written communication skills to effectively liaise with clients and team members.
  • A degree in Computer Science, Information Technology, or a related field is preferred.
  • Fluent speaking in: Cantonese, Mandarin and English

Benefits

  • Health and Dental Insurance
  • HKD$10,000 Annual learning and development allowance on training related to your role
  • Hybrid work, only a few days a week in the office
  • Possibility to travel to UK to meet with our UK/EU tech team members
  • We're a fast growing, exciting company within a rapidly developing industry.

    You'll be surrounded by super ambitious individuals who think really big.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Customer Operations Potential: Insight & Career Growth Guide


Real-time Customer Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Operations in Hong Kong, Hong Kong, highlighting market share and opportunities for professionals in Customer Operations roles.

607 Jobs in Hong Kong
607
466 Jobs in Hong Kong
466
Download Customer Operations Jobs Trends in Hong Kong and Hong Kong

Are You Looking for Customer Operations and IT Networks Engineer (COIT) Job?

Great news! is currently hiring and seeking a Customer Operations and IT Networks Engineer (COIT) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kody adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Customer Operations and IT Networks Engineer (COIT) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Operations and IT Networks Engineer (COIT)?

Key qualifications for Customer Operations and IT Networks Engineer (COIT) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Operations and IT Networks Engineer (COIT)?

To improve your chances of getting hired for Customer Operations and IT Networks Engineer (COIT), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Operations and IT Networks Engineer (COIT) Job Success

Kody interview tips for Customer Operations and IT Networks Engineer (COIT)

Here are some tips to help you prepare for and ace your Customer Operations and IT Networks Engineer (COIT) job interview:

Before the Interview:

Research: Learn about the Kody's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Operations and IT Networks Engineer (COIT) interview at Kody, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Kody's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Operations and IT Networks Engineer (COIT) Positions

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