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CRM Assistant, Travel Retail Asia (Contract) Job Opening In Hong Kong, Hong Kong – Now Hiring Hermès


Job description

Main Responsibilities

CRM Database Maintenance

  • Account merging and data clearance to improve data quality of the database.

  • Communicate with other subsidiaries for cross-store merging and with the stores for feedback on data entry quality.

  • CRM Activations

  • Adapt the group segmentations to the local strategic needs, focus on the targeted segments and coordinate corresponding action plans.

  • Execute CRM activation plans to improve recruitment, retention and loyalty rate, measure effectiveness and follow up plans.

  • Clienteling Activities

  • Support outreach campaigns through one-to-many or one-to-one communication channels including outreach lists, assets building and reporting.

  • CRM Analysis and Reporting

  • Prepare and present monthly CRM dashboard to the stores and to the management.

  • Produce ad hoc CRM reports including customer trends, focused métiers, targeted customer segments, etc.

  • Perform other ad-hoc duties

  • Profile

  • Undergraduate or fresh university graduate, preferably in Business Administration, Marketing, or a related discipline.

  • Independent, detail-minded and well-organized.

    Able to work under pressure.

  • Able to develop and maintain collaborative relationships and foster teamwork with multiple levels/departments within the organization.

  • Very strong data analysis skills, project management and time management skills.

  • Proficient in Microsoft Office, particularly Excel and PowerPoint

  • Good command of written and spoken English, Mandarin and Cantonese

  • Available to work commit at least 3 days a week.

  • #LI-IL1

    Required Skill Profession

    Business Operations Specialists


    • Job Details

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    Are You Looking for CRM Assistant, Travel Retail Asia (Contract) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Hermès adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for CRM Assistant, Travel Retail Asia (Contract) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for CRM Assistant, Travel Retail Asia (Contract)?

    Key qualifications for CRM Assistant, Travel Retail Asia (Contract) typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for CRM Assistant, Travel Retail Asia (Contract) Job Success

    Hermès interview tips for CRM Assistant, Travel Retail Asia (Contract)

    Here are some tips to help you prepare for and ace your CRM Assistant, Travel Retail Asia (Contract) job interview:

    Before the Interview:

    Research: Learn about the Hermès's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

    To prepare for your CRM Assistant, Travel Retail Asia (Contract) interview at Hermès, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Hermès's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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