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Urgent! Counter Services Officer - RBWM - Macau Job Opening In Hong Kong, Hong Kong – Now Hiring HSBC

Counter Services Officer RBWM Macau



Job description

Job Advert Details Key Accountabilities / Impact on Business

  • Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
  • Accurately conduct the cash transactions and verify for any forgeries and discrepancies
  • Manage cash flow by recording all cash and coin transactions
  • Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
  • Support the CSM / BM in developing & implementing S&S plan for the branch.

    Ensures the performance objective set are achieved
  • Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
  • Assist in driving the Bank’s value and build a customer centric and risk adverse culture
  • Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
  • Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
  • To contribute the continuous improvement of the Bank’s service
  • Ensure compliance with statutory / audit requirements
  • Qualifications
  • Customer-service focused mindset
  • Preferably with general understanding of bank products and services
  • Prior banking industry experience would be preferable
  • Good communication skill in English and Chinese is preferred
  • Good communication skill and basic computer knowledge
  • To be considered for this role, the relevant rights to work in Macau is required

  • Required Skill Profession

    Sales Representatives, Services



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      Unlock Your Counter Services Potential: Insight & Career Growth Guide


    • Real-time Counter Services Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HSBC adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Hong Kong laws and regulations
    • What Is the Average Salary Range for Counter Services Officer RBWM Macau Positions?

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    • Interview Tips for Counter Services Officer RBWM Macau Job Success
      HSBC interview tips for Counter Services Officer   RBWM   Macau

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the HSBC's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
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      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
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      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

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