Contract Associate -
Global Transaction Banking Dept - Hong Kong Group
Employee Referral Program (ERP) Eligibility:
Applicable
Job Duties & Responsibilities:
• To expand transaction business in Hong Kong and East Asia region;
• To achieve transaction business targets by:
- promoting transaction banking products to customers, including handling certain customers or business cases independently when requested;
- activating usage of fund transfer service of SMAR&TS to obtain transactions, supporting customers including on system aspect;
• To assist implementation of new services, changes and enhancements;
• To provide customer support for transaction banking products;
• Contribute to achievement of business targets for transaction banking, including increase of customer number, transaction number/volume, shifting transactions, liquidity, FX from competitors to SMBC.
• Execute marketing promotion actions for transaction business, as an associate to other marketing staff’s promotion plan or as an assigned project for certain customers relatively on an independent manner.
• Maintain good communication with other departments, especially front office department and operations, for better implementation/support of transaction banking services.• Provide customer support such as system set up for SMAR&TS, IMAGINE, Cheque printing service, and other transaction banking services.• Complete any task related to compliance matter (HKMA and internal policies) independently with little guidance.
• Make CMS transaction reports and maintain customer database
Requirements:
• Experience with proven knowledge in banking business• Proficient knowledge of transaction business and its related service and tools• Good interpersonal and communication skill• Independence and organization skill• Need to propose the staff’s own ideas on how to promote transaction banking business and make the staff’s own judgment taking into account all available information about a customer from various aspects.• Need to execute plans tactically for assigned tasks related to customer support, transaction banking promotion, and service implementation.
Save this job