Job Overview
Category
Business Operations Specialists
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Job Description
Responsibilities
To lead, manage and perform the day-to-day Service Delivery functions Maintain customer engagement, manage customer expectation, serve all aspects of the customer service activities between pre-and post-stages of moves To take an active role in the development of new tools and procedures in order to increase team efficiency and productivity Collaborate with internal stakeholders such as Operations, Warehouse on service delivery communication To ensure the CS Team keep abreast of the industry's latest developments and apply best practices to areas of improvement To maintain an orderly and timely workflow in accordance with the priorities set forth by the superior Requirements
DSE / Form 5 or above 8-10 years of overall working experience, with 3 years of supervisory/management experience in customer service role Prior work experience in fine arts/museum/galleries or logistics is a plus Ability to think strategically and to lead Excellent customer services and relationship management skills Proven ability to utilise of CRM platform Aggressive, self-motivated and initiative with independent mind Fluent in spoken and written English
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