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Client Operations Account Supervisor Job Opening In Hong Kong, Hong Kong – Now Hiring Collinson


Job description

We use our expertise and products to craft customer experiences.

Our range of services helps global brand acquire, engage and retain choice-rich customers.

© 2023 Collinson International Limited.

Registered in England & Wales under registration No. 2577557
Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.



We are offering......


  • Hybrid work arrangement (work from home/office)

  • 15 to 18 days Annual Leave

  • 16 weeks Maternity / 14 days Paternity Full Paid Leave

  • Discretionary Bonus

  • Free Priority Pass Membership (unlimited airport lounge access)



About this role...…


  • Support in ensuring B2B accounts are set-up and administered efficiently and effectively.

  • Lead and manage the day-to-day operations activities independently and provide excellent service to B2B accounts throughout the whole client life cycle on all aspects

  • Work closely with business development team and maintain close involvement and positive relationships with clients, third-party partners and global counterparts.

  • Host / join client meetings as an SME in operations, and advise on best program construct, answer any operation related questions

  • Ensure B2B accounts are set-up and administered efficiently and effectively.

  • Adhering to our processes, coordinate the on-boarding of new programs by setting up the appropriate details in the back-office system, ensuring client requirements are met in accordance with the agreements, performing end-to-end tests prior to implementing a new program.


  • Coordinate with cross functional teams, collect and validate necessary documentations to ensure new programs are implemented within the SLA

  • Identify, investigate and resolve issues and troubleshoot problems for designated accounts.

  • Understand contractual agreements and ensure these are fully adhered to and assess compliance to contractual requirements.

  • Understand and meet SLA’s in a time pressured environment.

  • Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts

  • Support the Management Team in providing detailed information on B2B accounts.

  • Responsible for creating and updating operational procedures.

  • Responsible for managing complaints and disputes, including the investigation, processing, documentation and reporting of such requests.

  • Prepare weekly/monthly reports, customize a set format of reports from system into client specific requirements

  • Perform ad-hoc project as assigned


You might fit for the role if you have...…


  • Degree in Business Administration or related discipline.

  • Minimum 5 years of working experience in operational and client administration preferably with at least 2 years at managerial level, experience in project management is a plus.

  • Excellent project management skills

  • Experience in Account management or Sales Support/Administration, preferably with banking/finance sector

  • Excellent inter-personal, customer servicing and problem-solving skills.

  • Assertive, initiative, methodical, detail-oriented, highly organized in work procedures

  • Excellent command of written and spoken English, Chinese 

  • Candidates who can speak in other Asian languages such as Japanese or Korean is an advantage

Required Skill Profession

Supervisors Of Office And Administrative Support Workers


  • Job Details

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Unlock Your Client Operations Potential: Insight & Career Growth Guide


Real-time Client Operations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Client Operations in Hong Kong, Hong Kong, highlighting market share and opportunities for professionals in Client Operations roles.

502 Jobs in Hong Kong
502
386 Jobs in Hong Kong
386
Download Client Operations Jobs Trends in Hong Kong and Hong Kong

Are You Looking for Client Operations Account Supervisor Job?

Great news! is currently hiring and seeking a Client Operations Account Supervisor to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Collinson adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Client Operations Account Supervisor Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Client Operations Account Supervisor?

Key qualifications for Client Operations Account Supervisor typically include Supervisors Of Office And Administrative Support Workers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Client Operations Account Supervisor Job Success

Collinson interview tips for Client Operations Account Supervisor

Here are some tips to help you prepare for and ace your Client Operations Account Supervisor job interview:

Before the Interview:

Research: Learn about the Collinson's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Client Operations Account Supervisor interview at Collinson, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Collinson's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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