Urgent! Client Care Advisor Job Opening In Hong Kong, Hong Kong – Now Hiring CHANEL
About the role
At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide.
Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.
With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint.
The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
The Client Care Advisor (CCA) will act as the first line of contact in addressing clients’ queries and needs, playing a crucial role in delivering the unique CHANEL experience.
Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels.
You will need to thoroughly understand CHANEL’s products and heritage, flexibly address clients’ needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
The impact you can create at CHANEL
The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
Engage clients and build long-term relationships by going the extra mile, keeping in mind clients’ satisfaction as a core service value.
Demonstrate sound understanding and knowledge of CHANEL’s products and services to be able to address majority of daily inquiries.
Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Client Care Expert.
Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events & campaign).
You are energized by…
Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
A workplace that provides you with opportunities to develop and supports you to be at your best.
What you can bring to the team…
Demonstrated client care experience and the ability to proactively address clients’ needs and resolve issues independently.
Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
A positive attitude, empathy and resilience when addressing clients’ queries and needs.
Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
Possesses a ‘growth mindset’ and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
What you will learn / What CHANEL can offer you…
Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL’s dynamic business.
Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.
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Unlock Your Client Care Potential: Insight & Career Growth Guide
Real-time Client Care Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Client Care in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 241 jobs in Hong Kong and 164 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Client Care roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CHANEL is currently hiring and seeking a Client Care Advisor to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Client Care Advisor Jobs Hong Kong.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CHANEL adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Client Care Advisor Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Client Care Advisor typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Client Care Advisor, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Client Care Advisor interview at CHANEL, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the CHANEL's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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