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Urgent! Chubb Life HK: Case Manager (HNW CS) Job Opening In Hong Kong, Hong Kong – Now Hiring CHUBB
Summary:
This position is the core support of serving high net worth (HNW) clients and/or intermediary from all distribution channel and to provide one-stop service (including enquiry and processing of transactions) to HNW clients and/or intermediary through oral and written communication in the kind of service which is prompt, friendly, courteous, accurate and helpful.
This position will also provide back-up support to the hotline and walk-in team of CS Center when necessary to handle complaints / feedback at first priority, including potential complaint cases.
Key responsibilities:
To provide one-stop service from enquiry to processing to HNW clients and/or intermediary from all distribution channels, including walk-in, hotline and email, etc.
To guide and coach the CSE to resolve complicated case and share with them their experience and knowledge in order to lead CSE to resolve problems in a clear, accurate, and timely manner
To demonstrate good service practice to CSE.
To assist in building up and refine the framework on the HNW support, including but not limited to servicing and administration procedures and workflow.
Follow up task to ensure enquiries / requests are suitably processed to achieve their satisfaction.
To work closely with the immediate supervisor / manager and also distributors to ensure service delivery
To review and update procedure manuals in accordance to the change of business requirements and regulatory compliance
To prepare regular reports for management reporting
To support the company projects / initiatives being assigned from time to time
Key requirements:
Minimum of 5 years of solid work experience preferably in one or more discipline in life administration on customer service, underwriting or policy administration.
With exposure to high net worth / wealth management business is an advantage
Fluent in both oral and written English and Chinese.
Mandarin is required.
Good communication and negotiation skills, with thorough understanding of company products and an ability to explain complex information in customer terms.
University graduate preferred
Require to pass/already passed IIQE, obtain agent license and fulfil CPD program for providing insurance advice to customers.
Good service attitude and willing and able to work under pressure
✨ Smart • Intelligent • Private • Secure
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Unlock Your Chubb Life Potential: Insight & Career Growth Guide
Real-time Chubb Life Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Chubb Life in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 81 jobs in Hong Kong and 72 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Chubb Life roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! CHUBB is currently hiring and seeking a Chubb Life HK: Case Manager (HNW CS) to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at CHUBB adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Chubb Life HK: Case Manager (HNW CS) Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Chubb Life HK: Case Manager (HNW CS) typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Chubb Life HK: Case Manager (HNW CS) interview at CHUBB, research the company, understand the job requirements, and practice common interview questions.
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