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Centurion Relationship Manager Job Opening In Hong Kong, Hong Kong – Now Hiring AMEX


Job description

Job Description

Work Location Options:

Hybrid

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account.

Also they do preventive work to avoid future overdue with accounts that have a high exposure.

Preferred Qualifications

  • University degree or equivalent
  • At least 2 years' experience in travel industry
  • Responsibilities

    1.

    Develop Relationships

  • Proactively contact customers within the portfolio to ensure engagement & seek opportunities to enhance the relationship through targeted travel & lifestyle recommendations which anticipate the customers requirements
  • Commits to regular contact with customers by effectively using various communication methods (phone, e-mail, or F2F if customer request) to maintain relationship with customer based on his/her preference & availability
  • Ensure all customer profiles are accurate, all activities are properly logged
  • 2.

    Achieve/Exceed customer satisfaction targets, increase Centurion card spend and TLS spend

  • ln-depth understanding of the customer profile, preferences, history and revenue potential of each Centurion in the portfolio
  • Provide customer relevant advice and offer Centurion value added propositions
  • Own the customer enquiry/request and act as the key interface for the customer to deliver a seamless service interaction throughout
  • Whenever possible, complete request accurately and effectively within agreed timeframes
  • 3.

    Engage Internal Stakeholders

  • Establish robust synergy with travel & lifestyle consultants that support the portfolio by jointly defining customer growth strategies and ensure proper actions to deliver outstanding and proactive service
  • In the case of complex or bespoke enquiries, appropriately leverage internal expertise with the Card, Travel & Lifestyle teams whilst overseeing this activity to ensure completion to the satisfaction of the customer
  • Flag complex and/or high exposure issues for resolution to team leader & make recommendations for future supplier opportunities based on customer insight & demand
  • 4.

    Maintain an awareness of customer trends & industry developments in the Premium Lifestyle arena and actively engage in self-development & training to enhance skills

    5.

    Operate within all organizational compliance principles & ensure customer awareness of appropriate compliance & security requirements

    We back you with benefits that support your holistic well-being so you can be and deliver your best.

    This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
  • Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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    Required Skill Profession

    Advertising, Marketing, Promotions, Public Relations, And Sales Managers


    • Job Details

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    Unlock Your Centurion Relationship Potential: Insight & Career Growth Guide


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    Are You Looking for Centurion Relationship Manager Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AMEX adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for Centurion Relationship Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Key qualifications for Centurion Relationship Manager typically include Advertising, Marketing, Promotions, Public Relations, And Sales Managers and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Centurion Relationship Manager Job Success

    AMEX interview tips for Centurion Relationship Manager

    Here are some tips to help you prepare for and ace your Centurion Relationship Manager job interview:

    Before the Interview:

    Research: Learn about the AMEX's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

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    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

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    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

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    By following these tips, you can increase your chances of making a positive impression and landing the job!

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