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Urgent! Centurion Relationship Manager Job Opening In Hong Kong, Hong Kong – Now Hiring American Express
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account.
Also they do preventive work to avoid future overdue with accounts that have a high exposure.
**Preferred Qualifications**
+ University degree or equivalent
+ At least 2 years' experience in travel industry
**Responsibilities**
1.
Develop Relationships
+ Proactively contact customers within the portfolio to ensure engagement & seek opportunities to enhance the relationship through targeted travel & lifestyle recommendations which anticipate the customer’s requirements
+ Commits to regular contact with customers by effectively using various communication methods (phone, e-mail, or F2F if customer request) to maintain relationship with customer based on his/her preference & availability
+ Ensure all customer profiles are accurate, all activities are properly logged
2.
Achieve/Exceed customer satisfaction targets, increase Centurion card spend and TLS spend
+ ln-depth understanding of the customer profile, preferences, history and revenue potential of each Centurion in the portfolio
+ Provide customer relevant advice and offer Centurion value added propositions
+ Own the customer enquiry/request and act as the key interface for the customer to deliver a seamless service interaction throughout
+ Whenever possible, complete request accurately and effectively within agreed timeframes
3.
Engage Internal Stakeholders
+ Establish robust synergy with travel & lifestyle consultants that support the portfolio by jointly defining customer growth strategies and ensure proper actions to deliver outstanding and proactive service
+ In the case of complex or bespoke enquiries, appropriately leverage internal expertise with the Card, Travel & Lifestyle teams whilst overseeing this activity to ensure completion to the satisfaction of the customer
+ Flag complex and/or high exposure issues for resolution to team leader & make recommendations for future supplier opportunities based on customer insight & demand
4.
Maintain an awareness of customer trends & industry developments in the Premium Lifestyle arena and actively engage in self-development & training to enhance skills
5.
Operate within all organizational compliance principles & ensure customer awareness of appropriate compliance & security requirements
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best.
This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Travel
**Primary Location:** Hong Kong-Hong Kong-Hong Kong
**Schedule** Full-time
**Req ID:** 25016635
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Unlock Your Centurion Relationship Potential: Insight & Career Growth Guide
Real-time Centurion Relationship Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Centurion Relationship in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 192 jobs in Hong Kong and 146 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Centurion Relationship roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! American Express is currently hiring and seeking a Centurion Relationship Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Centurion Relationship Manager Jobs Hong Kong.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at American Express adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Centurion Relationship Manager Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Centurion Relationship Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Centurion Relationship Manager interview at American Express, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the American Express's products or services and be prepared to discuss how you can contribute to their success.
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