Job Description
Roles and Responsibilities
- Handle day-to-day operations-related tasks for corporate clients and restaurant vendors
- Identify, analyze and support the improvement of existing business processes to optimize performance
- Ensure customer satisfaction and responsible for minimizing uncertainty within the customer journey
- Oversee day-to-day activities of Corporate Customer Service team, including scheduling, workload distribution, and real-time support for escalated issues.
- Develop and manage procedures and workflows to ensure that couriers are delivering positive experience to corporate clients
- Track order and delivery related metrics
- Design, build and maintain reports with Looker to empower the Corporate team to make optimal data-driven decisions
- Optimize fleet operations through innovation and provide support to on-the-ground couriers when required
- Execute related ad-hoc tasks
Qualifications
Qualifications and Requirements
- Bachelor degree holder
- At least 3 years of working experience, prior operations experience would be an advantage
- Preferably with experience in Food & Beverage/E-commerce Industry
- Good command of English and Cantonese in verbal and typing
- High attention to detail, critical and great focus
- Structured mindset, able to prioritize and execute tasks, and streamline processes
- Data-driven mindset with the ability to understand the business needs and find areas of improvement within the operation
- Positive attitude, collaborative, fast-learner and a great team player
- Comfortable with basic business Excel and Google Sheets operations and formulas (basic VLOOKUP & PIVOT TABLE), along with proven problem solving and analytical capabilities (basic BigQuery Knowledge)
- Ability to interact with various systems and tools (training will be provided)
Additional Information
What We Offer
- A dynamic and fast-paced work environment
- Excellent financial upside and incentive structure for high-performing sales talent
- Real ownership and responsibility from day one in a growing, global tech company
- A strong commitment to your personal and professional development through coaching, mentorship, and learning opportunities
- A vibrant, international team that values diversity, inclusion, and collaboration
- A fun and supportive atmosphere with regular team gatherings and company events
- Comprehensive benefits package including free food, health and dental insurance, and access to ongoing learning and development programs
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.