Job Description
Roles and Responsibilities
Handle day-to-day operations-related tasks for corporate clients and restaurant vendorsIdentify, analyze and support the improvement of existing business processes to optimize performanceEnsure customer satisfaction and responsible for minimizing uncertainty within the customer journeyOversee day-to-day activities of Corporate Customer Service team, including scheduling, workload distribution, and real-time support for escalated issues.Develop and manage procedures and workflows to ensure that couriers are delivering positive experience to corporate clientsTrack order and delivery related metricsDesign, build and maintain reports with Looker to empower the Corporate team to make optimal data-driven decisionsOptimize fleet operations through innovation and provide support to on-the-ground couriers when requiredExecute related ad-hoc tasksQualifications
Qualifications and Requirements
Bachelor degree holderAt least 3 years of working experience, prior operations experience would be an advantagePreferably with experience in Food & Beverage/E-commerce Industry Good command of English and Cantonese in verbal and typingHigh attention to detail, critical and great focusStructured mindset, able to prioritize and execute tasks, and streamline processesData-driven mindset with the ability to understand the business needs and find areas of improvement within the operationPositive attitude, collaborative, fast-learner and a great team playerComfortable with basic business Excel and Google Sheets operations and formulas (basic VLOOKUP & PIVOT TABLE), along with proven problem solving and analytical capabilities (basic BigQuery Knowledge)Ability to interact with various systems and tools (training will be provided)