Job Description
:
Job ResponsibilitiesDrive team to maintain and excel service levels with continuous performance improvementLeverage and synergize resources across the team with process streamline and automation to achieve effective and robust operating modelGenerate ideas with execution plan to enhance operational deficiency and client experienceCollaborate with multi-business units and achieve departmental / company targetsBuild MIS and monitoring reports by studying data and trend and drive for process / service enhancementsProvide training and coaching to subordinates to cope with business and market needsSupervise team to meet the operation targets with updated procedures and manuals for operational sustainabilitySupport daily operations of policy administration to maintain service levelLead and drive team to adapt changes with flexibility and competenceSupport ad-hoc project when requiredJob Requirements
University graduate or aboveLOMA / FLMI holderPossess at least 10 years of solid policy administration experience in life insurance industry, including 5 years at supervisory levelProficient knowledge in insurance products, process and regulatory requirements (e.g. AML, FATCA, CRS)Proven team leading experience with strong influencing and problem solving skillsSound communication and interpersonal skills with good written and spoken languages in English, Chinese and MandarinIndependent, proactive and self-starter, strong sense of accountability and willing to take up challenge with resilienceProficient in MS office applications and Chinese typingWe offer 5-day work, attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.
We are an equal opportunity employer and welcome applications from all qualified candidates.
Application forms and resume will be kept for a period of 24 months after completion of the recruitment process.
(All information will be held in strict confidence and only be used for recruitment purpose).
Job Category:
Customer Service / Operations
Posting End Date:
10/11/2025