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Associate, Client Service Job Opening In Hong Kong, Hong Kong – Now Hiring HarbourVest Partners


Job description

Description

Summary

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners.

As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking.


In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive.

Here, you will be encouraged to build on your strengths and acquire new skills and experiences.


We are committed to fostering an environment of inclusion that promotes mutual respect among all employees.

Understanding and valuing these differences optimizes the potential of both the individual and the firm.


HarbourVest is an equal opportunity employer.


This position will be a hybrid work arrangement, which translates to 2-3 days minimum per week in the office.


The Client Service Associate supports HarbourVest’s institutional clients by partnering with Account Managers and internal teams to manage daily inquiries and deliver a high-quality client experience.

This role involves coordinating key client activities such as onboarding, reporting, and portfolio reviews, while maintaining strong relationships and ensuring timely, accurate service across functions.

The ideal candidate is:

  • Experienced in investment management, financial services, or private equity experience preferred.
  • Possesses additional skills: Client facing, relationship management, communication, analytical/problem solving, prioritization.
  • What you will do:

  • This role will work closely with Account Managers and across HarbourVest functional teams to complete daily inquiries from different clients across all types of funds and accounts.

    HarbourVest’ s clients are primarily institutions including public and private pensions, endowments, foundations, sovereign wealth funds, family offices, and health service organizations.

    This position offers an exciting opportunity to develop a strong understanding of all aspects of the client journey within private markets asset management including onboarding, capital calls, distributions, reporting, and portfolio reviews.

    The position also includes working closely with specialist teams across the firm including investment, solutions, accounting, treasury, tax, legal, compliance, and marketing.

    Along with Account Managers, the Client Service Associate will be the face of HarbourVest to clients and will be required to demonstrate strong relationship building and client service skills.
  • Service Support - 90%

  • The Associate will build and maintain strong external and internal relationships.
  • Listening, understanding, and appropriately responding to clients’ needs
  • Collaborating with internal teams to deliver on client requirements and ensure excellent client experience.
  • Partnering with Account Managers to support client engagement and establish clear communication channels.
  • Working as an adaptable phenomenal teammate who proactively assists with workload rebalancing and high-priority items and collaborates with colleagues in other regions.
  • Drawing from an expansive knowledge and understanding of HarbourVest systems and procedures, the Analyst will:
  • Triage and respond to requests and inquiries in an accurate and timely manner following workflow and standard processes.
  • Coordinate delivery of recurring requests to drive proactive and timely service.
  • Think and act quickly, analytically, and creatively to determine solutions for client needs.
  • Demonstrate sound business judgment and consideration for potential impact of decisions on the business.
  • Handle and complete requests based on type and complexity, including:
  • Independently completing request based on defined client service procedures.
  • Engaging functional teams when expertise is required and seeing through to completion.
  • Coordinating response to client requiring input from various functional teams
  • Client Relationship Management - 10%

  • Assist Account Manager(s) with existing client engagements by providing insight to daily activities and raising potential areas of concern to assist with ongoing client meetings and conversations.
  • Assist Account Manager(s) with prospective clients by sharing information about the client service model and the service team that will be involved post-onboarding.

    This may include participating in calls or meetings with prospective clients as part of the Account Team
  • What you bring:

  • Highly organized self-starter who thrives in a fast-paced, high-volume environment
  • Strong client relationship /management skills
  • Familiarity with investment concepts and high level of comfort with numbers and analysis
  • Excellent written, comprehension, and verbal communication skills
  • Language skills are a plus (Korean, Japanese, Mandarin, Cantonese etc.)
  • Strong technical skills and familiarity with business process technology and Salesforce a plus
  • Detailed oriented individual with excellent project management skills
  • Great teammate within and across functional teams and all levels of the organization.
  • Education Preferred:

  • Bachelor of Arts (B.A) or equivalent experience
  • Experience:

  • 3-5 Years financial services experience in client service or operations capacity preferred
  • #LI-Hybrid

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Associate Client Potential: Insight & Career Growth Guide


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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HarbourVest Partners adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for Associate, Client Service Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Associate, Client Service?

    Key qualifications for Associate, Client Service typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Associate, Client Service Job Success

    HarbourVest Partners interview tips for Associate, Client Service

    Here are some tips to help you prepare for and ace your Associate, Client Service job interview:

    Before the Interview:

    Research: Learn about the HarbourVest Partners's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

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    Final Thought:

    To prepare for your Associate, Client Service interview at HarbourVest Partners, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HarbourVest Partners's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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