Assistant Technical Services Manager (Shatin Racecourse)

Our Property Department is committed to providing integrated, customer-centric, sustainable and cost effective asset management, development management, project management and facilities management services to the key Business Units in the Club.

The primary purpose of this job is to plan, implement and supervise the operation and maintenance of buildings, fixture & fittings, mechanical & electrical plant and equipment in HKJC premises, ensuring all installations are engineered to optimum technical and safety standards, and in case of minor addition, replacement and improvement works, contribute and implement his design so that users have functionally suitable, safe, efficient and cost effective premises in which to operate.

You will:

• Be responsible for the 24/7 operations at HKJC premises; support the operations, monitoring and ensuring one or multiple, as assigned, building fabric and infrastructural, electrical and mechanical systems are operating at their parameters in a safe, reliable, efficient and in accordance with the statutory requirements.
  
  These include but not limited to buildings, fixture & fittings, heating, ventilation and air-conditioning systems, power and lighting systems, generators, UPS systems, fire alarm systems, fire protection and suppression systems, electrical distribution, cabling structure, control and monitoring systems, lift & escalator systems, plumbing & drainage systems, catering equipment; etc.
  
  are reliable and available in meeting all operational requirements for HKJC’s premises and all users’ requirements.
  
  Ensure all the building installations are available for their intended use such that other departments' needs are met during race and non-race days.
• Ensure efficient and effective delivery of facilities operations by managing of resources planning in line with strategic business objectives, implementing and up keeping of the facilities and equipment, operation and maintenance services, coaching subordinates to demonstrate effective performance, and organising the training and development of staff.
  
  This also includes planning of space utilisation and constant review of the operations, service standards, manpower deployment, work methods, performance benchmarking, manpower and process re-engineering.
• Ensure minimum disruption to business operations in unforeseeable emergency or crisis situations by formulating and implementing preventive & corrective maintenance programs with Facilities teams and Project teams and emergency response plan for remedial actions to be taken immediately and effectively, and ensuring continuous transfer of know-how and best practices from the markets.
• Direct and implement preventive and corrective maintenance programs so that remedial actions can be taken immediately and effectively to ensure that the business operations are not critically affected.
• Assist the formulation of Service Level Agreements with user departments to achieve Key Performance Indicators at optimum cost, oversee the quality and execution of SOPs, and design follow up programs to ensure that services delivered are in a timely and efficient manner according to users’ requirements.
• Assist the preparation and monitor of annual budgets, capital work programs and operating budgets for the facilities, and ensure that expenses are maintained within budgets.
  
  This includes ensuring proper handling of tender exercises, contract awarding, procurement and payment in compliance with Club’s requirements.
• Assist the engagement and coordination of consultants and contractors and supervise their work to ensure their services are rendered competently, within budget and program according to service level determined.
• Assist Senior Manager, Property Facilities Technical Services (SMPFTS)/ Manager, Property Facilities Technical Services (MPFTS) to act as in-house consultant to establish design criteria, directs the preparation of technical drawings, specifications, tender documents and monitors work progress for minor alterations, additions and improvement works.
• Assist the change management on both operation and management level.
  
  Handle staff conflict and complaint.
  
  Motivate staff to perform.
  
  Conduct regular review of system performance and work processes with objective to improve overall productivity and effectiveness of all levels of staff and operational efficient; Implement data collection, using data through data analysis to assess and identify various innovative solutions and use of technology to resolve shortfall and seek for continuous improvements.
• Plan, review and maintain adequate manpower resources of shift duty team to meet with the daily operation needs.
  
  Supervise special tasks and regular drills with key stake holders and shift team in non-office hours to cope with business needs.
  
  Maintain and update training record; identify training need and organize training for shift duty team in non-regular hours to meet with operation needs.
  
  Review, update and enforce the Property Manual, Operation Procedures, and Incident Management Plan, etc., to maintain a smooth operation in shift duty team.
  
  Follows contingency plan to perform emergency response services for minimizing impact to the Club’s business support annual planning activities such as asset reviews, budgeting and capital project recommendations.
  
  Perform shift duty when necessary.

You should have:

• A degree in Building Services or Electrical/ Mechanical Engineering or building related disciplines.
  
  Professional qualification of relevant disciplines gained from recognized professional bodies is preferred HKIE, CIBSE, RICS, HKIS, IFMA, PMSA, IMechE & IEE).
• A minimum of eight years of facilities or property experience of which  at least four years in managerial level and be conversant with building, building services, mechanical and electrical engineering technology.
• Outstanding technical skills and experience in leading/managing complex building operations, maintenance and assets upkeep.
• Excellent leadership, organizational, managerial, analytical, problem-solving, interpersonal, communication, facilitation, negotiation and presentation skills.
• Ability to establish and maintain effective relationships and communications with key stakeholders including colleagues within Property, other departments and divisions in the Club, external government departments, consultants, contractors, FM providers and suppliers.
• Knowledge of HKSAR’s FM industry from Government regulations on planning, land and construction to a thorough appreciation of consultants, contractors and suppliers.

The level of appointment will be commensurate with qualification and experience.