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Assistant Service Manager, CSSD Job Opening In Hong Kong, Hong Kong – Now Hiring STERIS


Job description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Summary

Are you a technical professional with a passion for leadership and customer satisfaction?

We’re looking for an Assistant Service Manager to lead our field service operations in the technical support, maintenance, and repair services for capital equipment in hospitals, both directly and through distributor partners.

This role involves diagnosing and troubleshooting equipment issues, installing and configuring new systems, and offering continuous training and support to medical staff.

In this pivotal role, you will hire, organize, train and supervise field service team and manage the entire service operation including assignments, personnel and standards of performance and work output to satisfy customer’s service needs.

What You Will Do

  • Manage the CSSD Reprocessing and Procedural Surgical field service team members and service team profit and loss.

  • Provide technical support to customers, answer customer inquiries, and educate customers on proper use and maintenance of the equipment.

  • Maintain communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.

  • Troubleshoot and repair equipment, install new systems, and provide preventive maintenance services.

    As a backup to the field service team.

  • Explore additional revenue generation ideas for the service organization

  • Cooperate closely with the service administrator to understand service contracts, PM schedules, service parts and inventory

  • Collaborate closely with commercial teams to identify and seize potential opportunities for capital purchases.

  • Collaborate with project/install engineer to design capital equipment floor plans with customers for a new business project.

  • Collect capital install base, competitor information and market trends.

  • The Experience, Skills and Abilities Needed

  • Bachelor’s Degree in Engineering or related technical field.

  • Proven experience in repairing medical, laboratory or healthcare equipment in hospital environments.

  • Leadership skills with experience managing field service teams.

  • Excellent problem-solving abilities and a customer-first mindset.

  • Ability to work cross-functionally with technical and commercial teams.
  • #LI-KG1

    STERIS strives to be an Equal Opportunity Employer.

    Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at STERIS adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for Assistant Service Manager, CSSD Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    Interview Tips for Assistant Service Manager, CSSD Job Success

    STERIS interview tips for Assistant Service Manager, CSSD

    Here are some tips to help you prepare for and ace your Assistant Service Manager, CSSD job interview:

    Before the Interview:

    Research: Learn about the STERIS's mission, values, products, and the specific job requirements and get further information about

    Other Openings

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