Job Overview
Company
China Mobile Hong Kong Co. Ltd.
Category
Business Operations Specialists
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Job Description
Department: Customer Service Centre/ Customer Service PlanningJob Responsibilities:
Responsible for development and implementation of the compliance management system, ensuring timely communication of Group and company policies, procedures, and strategic directivesDrive and execute internal and external audit programs, coordinate risk self-assessments, oversee issue remediation, and monitor corrective actions to closureManage the full life cycle of customer service processes and systems, including the review and optimization of core workflows and operational standards to ensure regulatory compliance and operational controlConduct compliance audits on customer service platforms, support the enhancement of system monitoring and early warning mechanisms, and strengthen digital compliance capabilitiesPrepare and submit compliance documentation, including incident investigation reports and regulatory filing to management and relevant authorities as requiredJob Requirements:Bachelor’s degree or above in Business Administration, Market Analysis, or a related disciplineMinimum 6 years of relevant experience, ideally within customer service or the telecommunications industryStrong knowledge of customer service operations and telecommunications regulationsDetail-oriented with a proven ability to work independently and efficientlyHigh integrity, diligence, and a strong sense of confidentiality and serviceExcellent communication, presentation, and interpersonal skillsStrong organizational, coordination, and problem-solving abilitiesFluent in English and Cantonese
About China Mobile Hong Kong Co. Ltd.
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