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Assistant Operation Manager Job Opening In Hong Kong, Hong Kong – Now Hiring HKT


Job description


  • Key Responsibilities

    Lead and support inbound and outbound call centre teams to ensure operational excellence and customer satisfaction

    Oversee and coordinate manual procedures across operations teams, ensuring accuracy and compliance

    Manage complex and time-sensitive customer reporting requests with precision and efficiency

    Develop and standardize reporting formats, including performance dashboards for senior management

    Monitor team performance metrics and uphold high service quality standards

    Identify and implement operational improvements to streamline reporting and enhance productivity

    Serve as a strategic liaison between management and frontline staff to ensure alignment of goals and communication

    Ensure accurate synchronization of overtime allowances with ACATS and internal systems

    Qualifications & Experience

    University graduate in any discipline; advanced degree or professional certification is an advantage

    Minimum 3 years of experience in a senior leadership or supervisory role within a call centre or operations environment

    Strong communication skills in Cantonese, Mandarin, and English

    Excellent time-management, analytical, and problem-solving abilities

    Proven success in managing high-volume, fast-paced operational teams

    Advanced proficiency in Microsoft Office Suite, especially Excel (pivot tables, formulas), Word, and PowerPoint

  • Required Skill Profession

    Top Executives


    • Job Details

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    Unlock Your Assistant Operation Potential: Insight & Career Growth Guide


    Real-time Assistant Operation Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Assistant Operation in Hong Kong, Hong Kong, highlighting market share and opportunities for professionals in Assistant Operation roles.

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    Download Assistant Operation Jobs Trends in Hong Kong and Hong Kong

    Are You Looking for Assistant Operation Manager Job?

    Great news! is currently hiring and seeking a Assistant Operation Manager to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HKT adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

    What Is the Average Salary Range for Assistant Operation Manager Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Assistant Operation Manager?

    Key qualifications for Assistant Operation Manager typically include Top Executives and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Assistant Operation Manager Job Success

    HKT interview tips for Assistant Operation Manager

    Here are some tips to help you prepare for and ace your Assistant Operation Manager job interview:

    Before the Interview:

    Research: Learn about the HKT's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

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    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

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    Final Thought:

    To prepare for your Assistant Operation Manager interview at HKT, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the HKT's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

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