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Urgent! Assistant Operation Manager Job Opening In Hong Kong, Hong Kong – Now Hiring HKT

Assistant Operation Manager



Job description


  • Key Responsibilities

    Lead and support inbound and outbound call centre teams to ensure operational excellence and customer satisfaction

    Oversee and coordinate manual procedures across operations teams, ensuring accuracy and compliance

    Manage complex and time-sensitive customer reporting requests with precision and efficiency

    Develop and standardize reporting formats, including performance dashboards for senior management

    Monitor team performance metrics and uphold high service quality standards

    Identify and implement operational improvements to streamline reporting and enhance productivity

    Serve as a strategic liaison between management and frontline staff to ensure alignment of goals and communication

    Ensure accurate synchronization of overtime allowances with ACATS and internal systems

    Qualifications & Experience

    University graduate in any discipline; advanced degree or professional certification is an advantage

    Minimum 3 years of experience in a senior leadership or supervisory role within a call centre or operations environment

    Strong communication skills in Cantonese, Mandarin, and English

    Excellent time-management, analytical, and problem-solving abilities

    Proven success in managing high-volume, fast-paced operational teams

    Advanced proficiency in Microsoft Office Suite, especially Excel (pivot tables, formulas), Word, and PowerPoint


  • Required Skill Profession

    Top Executives



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      Unlock Your Assistant Operation Potential: Insight & Career Growth Guide


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      • 2. Loyalty
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      • 5. Accountability
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      • 7. Obeying Hong Kong laws and regulations
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      HKT interview tips for Assistant Operation Manager

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