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Urgent! Assistant Operation Analysis Manager Job Opening In Hong Kong, Hong Kong – Now Hiring China Mobile International Limited

Assistant Operation Analysis Manager



Job description

Assistant Operation Analysis ManagerHeadquartersHKCustomer ServiceApply

Responsibility

  • 1.

    Service Quality Monitoring and Optimization:
  • (1) Establish a service quality monitoring indicator system and regularly evaluate service quality.
  • (2) Regularly conduct service quality analysis and reporting, propose improvement suggestions, and optimize service processes.
  • 2.

    Service Quality Analysis:
  • (1) Responsible for collecting, organizing, and analyzing operational data of business services, conducting retrospective analysis of typical complaint cases, identifying problems, and proposing improvement suggestions to form a list of issues for improvement.
  • (2) Supervise relevant departments to implement the problem improvement list, and conduct effect evaluation and notification for the implementation situation.
  • 3.

    Service Issue Root Cause Analysis and Improvement:
  • (1) Responsible for root cause analysis of business complaints, conducting early warning analysis and reporting of faults and complaints, and promoting the rectification of focal and difficult issues.
  • (2) Establish a typical case database for business services to promote the resolution of a category of problems by identifying one issue.
  • Requirements

  • 1.

    Education: Bachelor's degree or above in telecommunications, computer science, or a related field.
  • 2.

    Experience: More than 5 years of relevant work experience, preferably in the telecommunications industry.
  • 3.

    Skills Required:
  • - Familiarity with enterprise service processes and customer experience design;
  • - Strong data analysis and report writing skills;
  • - Experience in full-process service support for enterprise product is preferred.
  • 4.

    Language Requirement: Good at both written and spoken English and Chinese.

  • Required Skill Profession

    Operations Specialties Managers



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