Assistant Membership Analysis Manager

As part of the Club’s Membership, Strategic Marketing and Branding Division, the Membership CRM & Intelligence Department plays an essential role in providing quality decision analytics to achieve customer experience excellence for all HKJC Members and their families.

• Prepare and evaluate marketing campaigns performance result for the Management
• Conduct behavioural analyses on Members’ transactional data and reference to market / industry data for like-for-like comparative reviews
• Conduct business impact analysis and data modelling to facilitate business decision making on Membership policy reviews in terms of sizing, utilization and revenue impact
• Advocate best data practices, tools and platform, and support management in driving implementation
• Support new CRM system projects in terms of analytic data mart maintenance and marketing campaign modules requirements
• Orchestrate analyses, including statistical modelling and internal data analyses, that help the business monitor the business environment, industry trends, competitive landscape, product/channel performances and shift in member behaviours at portfolio level

• A university degree with a minimum of ten years’ project management experience, ideally with in-house market research and/or data analysis management experience

• Strong interpersonal skills and good communication skills in both spoken and written English and Chinese

• Strong organizational skills and project management capability, including all aspects of process development and execution

• Knowledge of Alteryx and Tableau is definitely an advantage

• Proficient in MS Office applications

• Positive thinking, interest in learning and a strong teamwork attitude

The level of appointment will be commensurate with qualifications and experience.