The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.
You will be responsible for:
- supporting the venue manager to ensure the performing arts venue is operated smoothly and up to service standard
- acting as Duty Manager in charge of day-to-day operation and emergency
- acting as PIC of performance and event of hirers and internal teams
- meeting with hirers and internal teams and providing sound recommendations in the benefits for both the Authority and the hirers for show and event operations
- managing relationship with venue hirers, event organizers and operation partners
- supporting show and event logistics planning and execution
- coordinating with internal teams, such as technical & productions, facilities management, safety and security team and other working partners for venue operation and show and event planning and execution
- monitoring the performance of frontline team members including casual labor
- assisting in the implementation of venue and event management systems and customer experience strategy
- providing administrative support to expenses consolidation, vendors sourcing and materials delivery
- performing any duties from time to time as reasonably as assigned by the Authority
You should:
- possess a recognized university degree in performing arts, hospitality, tourism or equivalent
- have 6 years of relevant experience in venue operations in performing arts venues, hospitality and/or tourism sectors, of which at least 3 years in a managerial position
- have good knowledge of front-of-house operation and event operations
- have experience in operation and development of performing arts venues
- be service-oriented with professional customer service skills and positive service attitude
- possess good analytical skills
- be proficient in written and spoken Cantonese, Putonghua and English
- be able to work in both outdoor and indoor environment
- be required to work on shift (5-day work week) according to the duty roster assigned including weekends and public holidays