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Assistant Manager, Training & Quality Assurance Job Opening In Hong Kong, Hong Kong – Now Hiring HKT


Job description

Job duties:-


  • Monitor and evaluate the performance of frontline services

  • Identify and resolve quality issues in HK & GZ call centres

  • Provide coaching and training with reference to existing employee performance.

  • Conduct comprehensive quality analysis and provide detailed quality assessment reports.

  • Develop and maintain training materials and oversee the arrangement of training courses.

  • Organize training for new hired staff .

  • Travel to China (GZ) occasionally to align training and quality plan with Mainland counterpart.
  • Job requirements:-

  • University graduate or above 

  • Over 3 years of call centre training and quality assurance experience, with at least 1 years of in supervisor role.

  • Strong service awareness, with a focus on customer experience, advanced logical thinking, and problem-solving skills.

  • Excellent leadership and presentation skills.

  • Expertise in analysing quality data of hotline service.

  • Sounded quality assurance sense and service enhancement thinking.

  • Proficient in Microsoft Office application

  • Good in Cantonese, Mandarin, and English (both verbal and written)
  • Required Skill Profession

    Operations Specialties Managers


    • Job Details

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at HKT adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Hong Kong laws and regulations

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    The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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