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Urgent! Assistant Manager-Service Branch Job Opening In Hong Kong, Hong Kong – Now Hiring Inchcape

Assistant Manager Service Branch



Job description

What you'll do 



  • Assist the Service Manager in managing daily Mechanical and Body & Paint operations for Toyota, Lexus, Maxus, and GWM Ora, including all customer facing staff supervision and workflow oversight at Toyota, Ora, Maxus, and Lexus premium receptions.




  • Develop and implement strategies to deliver premium customer experiences, especially for premium brands in the site.

    Covering creation and monitoring of customer journeys, SOP, new service items, market insight and customer feedback.




  • Lead on the implementation of digital transformation projects to improve efficiency of service operations, including projects to create value adding service items to our customers.




  • Monitor service performance by preparing periodic KPI reports and analyzing operational data to support decision-making.




  • Ensure compliance with industry regulations, safety standards, and company policies across all brand operations.




  • Collaborate with OEMs, suppliers, and internal teams to optimize service processes for all brands.




  • Resolve customer complaints and provide recommendation timely.




  • Ensure KPIs to meet AOP and customer service target.


  • About you


    To be successful in this role you will be:


  • Bachelor’s degree holder in Business, Automotive Technology, or related disciplines.

    Lower educational background would also be considered with 10+ closely related experience and achievement.




  • 3-5 years of relevant experience in automotive service management, with supervisory experience.




  • Excellent customer service skills, particularly with premium clientele, ensuring high satisfaction levels.




  • Strong analytical skills and attention to detail for performance monitoring and reporting.




  • A proactive team player with a positive attitude and leadership capabilities.




  • Excellent command of written and spoken English and Chinese.




  • Valid driver's license (categories 1&2 preferred)



  • Required Skill Profession

    Top Executives



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      Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


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      Inchcape interview tips for Assistant Manager Service Branch

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