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Assistant Manager, Public Engagement Job Opening In Hong Kong, Hong Kong – Now Hiring West Kowloon


Job description

The West Kowloon Cultural District Authority welcomes exceptional talent with a passion to realise the vision and mission of making the West Kowloon Cultural District a prime local and international destination for arts, culture and entertainment.

You will be responsible for:

  • managing and supervise a customer service team to deliver superior customer services via various channels;
  • providing guidance and support to facilitate team members in service delivery and daily operations, resolve complex customer enquiries and handle complaints escalated from various channels effectively and independently;
  • training and develop the team members to acquire the relevant skills and knowledge so as to enhance the overall work quality and efficiency;
  • liaising and coordinate with internal key stakeholders and work closely with external stakeholders including Government bodies, public organisations, etc, on feedback from general public and undertake analysis for service review and improvement;
  • organising and collaborate with external service providers to optimise the operation of the Contact Centre by implementing the strategies to achieve the objectives;
  • ensuring the information and data in Knowledge Base and training materials are up-to-date to facilitate the delivery of quality customer service by the team consistently;
  • preparing accurate and relevant reports to reflect overall performance of the services and feedback from general public;
  • as the key player for the enhancement and UAT of Contact Centre related and CRM systems;
  • driving and executing external affairs related projects when required; and
  • performing any other duties from time to time as reasonably assigned by the Authority.

You should:

  • possess a recognised university degree or above in Communications, Hospitality, Business Administration or related discipline;
  • possess at least 5 years of relevant and solid working experience with 3 years in supervisory level in customer services and contact centre management or relevant fields, preferably gained in sizable organisations; experience in corporate communications will be an advantage;
  • have proven experience in operating a Contact Centre of a sizable organisation with public facing services, internal communications, crisis management, vendor management and hands-on in CRM system operations;
  • apply the skills to maintain positive business relations with internal and external stakeholders, and service providers;
  • be a good team player with strong interpersonal and communications skills, self-motivated with crisis and issue management sense, able to multi-task and to meet tight deadlines and work under pressure, creative and dynamic;
  • have strategic thinking and organising skills to execute projects independently to achieve the public engagement objectives;
  • possess strong writing skills and be proficient in spoken English and Chinese including Putonghua; and
  • be available to work on weekends or public holidays for ad hoc assignments.

Required Skill Profession

Other Management Occupations


  • Job Details

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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide


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Are You Looking for Assistant Manager, Public Engagement Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at West Kowloon adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Hong Kong laws and regulations

What Is the Average Salary Range for Assistant Manager, Public Engagement Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Assistant Manager, Public Engagement?

Key qualifications for Assistant Manager, Public Engagement typically include Other Management Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Assistant Manager, Public Engagement Job Success

West Kowloon interview tips for Assistant Manager, Public Engagement

Here are some tips to help you prepare for and ace your Assistant Manager, Public Engagement job interview:

Before the Interview:

Research: Learn about the West Kowloon's mission, values, products, and the specific job requirements and get further information about

Other Openings

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

To prepare for your Assistant Manager, Public Engagement interview at West Kowloon, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the West Kowloon's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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