Urgent! Assistant Manager, Market Insights Job Opening In hkgn 348 kwun tong road – Now Hiring The Cigna Group
Job Description:
We are seeking a highly skilled and independent Assistant Manager to join our International Health Insights team, based in Hong Kong.
As an Assistant Manager, you will be responsible for managing and conducting tracking studies (Brand Health Trackers, NPS, etc) for International Health markets (Americas, Europe, MEA and APAC) as well as other strategic B2B and B2C research as required.
The role will report to and be under the supervision of Associate Director.
Key Responsibilities:
Data Analysis and Interpretation
Analyze BHT & NPS data using statistical techniques and qualitative methods.
Identify key drivers of customer satisfaction, loyalty and advocacy.
Perform segmentation and profiling of customer groups based on NPS scores.
Conduct in-depth statistical analysis to uncover actionable insights and trends.
Prepare comprehensive reports and visualizations to present research findings to senior stakeholders.
Insights and Recommendations
Translate research findings into actionable recommendations for business strategies and decision-making.
Provide strategic guidance to improve customer experience and loyalty.
Collaborate with product, marketing, sales and operations teams to implement insight-driven initiatives.
Monitor and evaluate the impact of implemented strategies and initiatives.
Stay up to date with industry trends and best practices in qual and quant research.
External vendor management
Analyze and synthesize data for report writing
Efficiently check and ensure research outputs are accurate and with high standard
Liaise with external vendors on methodology, sampling, fieldwork progress, incentive planning, reporting and data analysis
Independently manage RFPs, contract approvals and invoice processing
Qualifications and Skills:
Bachelor’s or Master’s degree in Statistics, Market Research, Psychology or related discipline
Excellent command of both written and spoken English
Proven experience (minimum 3 years) in managing BHT and/or NPS research trackers and/or customer research independently
Strong knowledge of NPS methodology and best practices
Proficiency in statistical analysis software (e.g., SPSS, R, Python) and data visualization tools (e.g., Tableau, Power BI)
Solid understanding of research design, survey methodologies, and statistical analysis techniques
Excellent analytical and critical thinking skills
Strong written and verbal communication skills to present complex data and insights clearly
Ability to work independently, manage projects simultaneously, and meet deadlines
Ability to work flexibly across time zones (APAC, Europe, Middle East)
Detail-oriented with a focus on accuracy and quality of research outputs
Experience in the health insurance industry is a plus
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life.Advertising, Marketing, Promotions, Public Relations, And Sales Managers
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Unlock Your Assistant Manager Potential: Insight & Career Growth Guide
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Great news! The Cigna Group is currently hiring and seeking a Assistant Manager, Market Insights to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Manager, Market Insights Jobs hkgn 348 kwun tong road.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Cigna Group adheres to the cultural norms as outlined by Expertini.
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