Urgent! Assistant Manager, ISS Client Reporting (FTC - 9 months) Job Opening In Hong Kong, Hong Kong – Now Hiring 475 FIL Asia Holdings Pte Ltd HK Branch
Description
Title Assistant Manager, ISS Client Reporting
Department ISS Client Reporting
Location Hong Kong
Reports To Senior Manager, ISS Client Repoting
Level 4
We’re proud to have been helping our clients build better financial futures for over 50 years.
How have we achieved this?
By working together - and supporting each other - all over the world.
So, join our [insert name of team/ business area] team and feel like you’re part of something bigger.
About your team
Fidelity’s Asian institutional client-base currently represents numerous dynamic and highly competitive markets.
Asia Pacific Client Reporting is a client-oriented department providing support services for Fidelity’s institutional business lines across Asia.
The departmental remit encompasses both local office activities in their respective institutional market, together with supporting activities in South East Asian countries where Fidelity does not maintain a physical office.
Partnering closely with the regional/country institutional teams within the Asia Pacific region, the team has broad responsibilities for business qualification, new client implementation and ongoing client service (including change management).
We are a fast changing team committed to delivering outstanding client experience and contributing to Fidelity’s Institutional business goal of retaining and developing every client we win.
About your role
The team will be responsible for the production and review of all regular client reports and take responsibility for the creation of all reporting agreed with the client during on-boarding and later, ensuring the timely delivery of all client reports to the Clients as per the agreed SLAs. The team will liaise with all relevant stakeholders to ensure that any new client reporting process is implemented effectively and efficiently.
Further, AP Client Reporting Team will play a key role in working closely with the Client Services and regional Sales Teams to improve Fidelity’s service offerings and to ensure that the new client take on activity happens smoothly.
They will also work closely with the RFP team to ensure that the potential client reporting proposals are competitive and efficient from delivery perspective.
About you
Key Responsibilities
annual basis.
and performance measurement.
initiatives, insofar as they impact institutional clients.
enhancement of the overall client service process.
update (Client Relationship Management tool)
Experience and Qualifications Required
Feel rewarded
For starters, we’ll offer you a comprehensive benefits package.
We’ll value your wellbeing and support your development.
And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us.
It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.
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Great news! 475 FIL Asia Holdings Pte Ltd HK Branch is currently hiring and seeking a Assistant Manager, ISS Client Reporting (FTC 9 months) to join their team. Feel free to download the job details.
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