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Urgent! Assistant Manager, Agency Compliance Job Opening In Hong Kong, Hong Kong – Now Hiring Prudential plc

Assistant Manager, Agency Compliance



Job description

Prudential’s purpose is to be partners for every life and protectors for every future.

Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners.

We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions.

We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role will promote ethical business practices and conduct as well as provide compliance advice to ensure the Macau branch operations are meeting Macau’s law and regulatory requirements, group policies and procedures.

​Job Responsibilities

  • Supervise and oversee the complaint and investigation cases, including but not limited to designing and preparing compliance report and complaint case/disciplinary statistics to management, providing advice and assist teammates in conducting investigation, interview of complainant and complainee, preparing of investigation report, implementing Disciplinary actions.

  • Management of Macau branch’s relationship with local Macau regulator, including submission of regulatory filings and statistics, handling of queries from regulators and coordination of regulatory inspection/visits, etc.

  • Handle various types of internal and external complaints/enquiries, collaborate with Enterprise Risk Management (ERM), Customer Service (CS) as well as other necessary parties to investigate, and execute disciplinary actions against insurance agents in an effective and timely manner.

  • Uplift agency’s compliance awareness by providing appropriate and updated training to agencies.

  • Maintain, dispatch and communicate Agency Handbook, Policy of Disciplinary Point System and Standard Operating Procedures in accordance with regulatory and internal requirements to agency.

  • Collaborate with wider Prudential colleagues, support PHKL/PGHK CCO in proactively providing Macau branch’s views throughout the consultation and implementation process.

    Monitor new requirements and initiatives and advise on action plan.

  • Participate in ad-hoc compliance projects and provide deliverables within set timelines.

  • Job Requirements

  • Bachelor’s degree holder or above

  • Have 3 years’ relevant experience in Insurance, Complaint Investigation, Legal, Compliance or Risk management.

  • Familiar with regulatory requirements and market practices.

  • Less experience will be considered as Senior Officer / Officer.

  • ​Resident of Macau SAR is preferred

  • Strong in MS Excel and PowerPoint skills

  • Proficiency in spoken and written English and Chinese

  • Strong interpersonal and communication skills


  • Required Skill Profession

    Business Operations Specialists



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