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Urgent! Assistant Customer Care Manager / Senior Business Analyst (Projects & Process Improvement) Job Opening In new territories hong kong – Now Hiring The Hong Kong Jockey Club
The Department
The Customer Strategy, Insights and Innovation (CSII) Division identifies and leads the customer journey for all stakeholders across the Club ecosystem.
The Division centralises the Club’s customer understanding and insights across owners, members and wagering customers, striving for innovation via our Digital and Retail channels through enhancing data provision & insights, and online / offline customer strategies devised, improving the channels’ and segment teams’ ability to enhance customer experience, driving wagering turnover and grooming customers up the tiers.
The Integrated Contact Centre in Retail and Telebet Services Department provides one-stop customer service to the Club’s customers and general public.
By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and feedback handling, etc.
The Job
You will:
About You
You should have:
Bachelor degree in Business or related disciplines
A minimum of 5 years’ experience at supervisory level in sizeable customer service environment, preferably contact centre experiences
Proven experience in business improvement and project management
Solid system knowledge and system implementation experience in contact centre or customer care fields (e.g. Genesys, Verint, Chatbox with Live Chat)
A customer-centric mind-set with strong analytical skills
A result-oriented and self-motivated mind-set; ability of multi-tasking
A mature mind and strong team spirit; ability of working independently and efficiently under pressure
Good communication skills in both written and verbal Chinese and English
Less experienced candidates will be considered
Terms of Employment
The level of appointment will be commensurate with qualification and experience.
Enquiries
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Unlock Your Assistant Customer Potential: Insight & Career Growth Guide
Real-time Assistant Customer Jobs Trends in new territories, hong kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Assistant Customer in new territories, hong kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1713 jobs in Hong Kong and 1295 jobs in new territories, hong kong. This comprehensive analysis highlights market share and opportunities for professionals in Assistant Customer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! The Hong Kong Jockey Club is currently hiring and seeking a Assistant Customer Care Manager / Senior Business Analyst (Projects & Process Improvement) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Assistant Customer Care Manager / Senior Business Analyst (Projects & Process Improvement) Jobs new territories hong kong.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at The Hong Kong Jockey Club adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Assistant Customer Care Manager / Senior Business Analyst (Projects & Process Improvement) Jobs Hong Kong varies, but the pay scale is rated "Standard" in new territories hong kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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