Job description
Job Description - Assistant Claims Manager, Property and Onshore Construction (25000056)
Job Description
Assistant Claims Manager, Property and Onshore Construction-(25000056)
Description
Take the next step in your career with us.
Allied World is an ideal place for talented professionals who are driven by a belief in the value of collaboration and the power of knowledge.
We believe that when our great people work together and support one another, our clients receive the best solutions.
We embrace unique perspectives and empower each person to grow through professional development, career training and mentoring programs.
Our people are our most important asset, and we are very proud of the quality of our team members.
Job Summary
This position is responsible for handling claims including non-standard cases on the Involved Line(s) of Business following agreed claims processes to achieve settlement and business objectives to deliver excellent customer services.
The role is required to assist supervisor in day to day management of claims team.
Job Duties:
Investigate, evaluate and resolve assigned claims including non-standard within designated personal authority level, in line with established standards, procedures and guideline provided.
Handling non-standard or complex claims and escalating to supervisor when necessary to ensure they are handled appropriately.
Conduct pro-active settlement through appropriate negotiation or mediation including instruct and collaborate with counsel regarding litigation strategy and claim resolution.
Identifying and investigating suspicious / fraudulent claims including escalation to supervisor.
Managing customer/intermediary interactions in an efficient, courteous and timely manner in order to deliver high standards of customer satisfaction.
Organizing and using approved internal and/or external suppliers to ensure appropriate and timely services are provided to customers.
Provide training, guidance or assistance to claims associates in the handling of non-standard cases.
Supporting more experienced colleagues in the handling of non-standard cases.
Work with other areas of the Company including underwriting, finance, actuarial, operations and technology when required.
Meet with existing or prospective clients or intermediaries to promote Claims and support business development.
Assist in preparation of reports or analysis where necessary.
Ensure compliance with all legal, regulatory and policy requirements internally and externally.
Additional duties and responsibilities as warranted including ad-hoc projects.
Qualifications
Requirements:
Relevant academic qualifications with a minimum of 5 years' solid working experience on any of the Involved Line(s) of Business.Preferably a holder or in progress of professional insurance qualification such as ANZIIF or ACII and meet minimum local mandatory qualification requirement where relevant.Have experience in handling complex / legal cases independently with sound judgment an analytical ability.Legal knowledge or legal training is as an advantage.Apply planning, prioritization and organizational discipline in managing workload and focused on priorities.Ability to exercise sound judgment and analytical ability.Possess strong negotiation skills and attention to details.A good team player and able to work independently and under pressure.Possess good interpersonal skill and customer service oriented attitude.Proficiency in oral and written communication skills in English and Cantonese.Ability to work on relevant PC applications.Candidates with less experience will be considered as Senior Claims Analyst / Claims Analyst All information collected from applicants will be kept in accordance with Allied World Assurance Company, Ltd ‘s (Hong Kong branch) privacy and security policy.
Working at Allied World
Our team of over 1,400 professionals has deep expertise in the industry.
They enjoy their work, and many have served for several years.
This is what you can expect when you join us:
Instant membership in the Allied World Family — a global network of colleagues who will support your career journey
A manager who will help you build your career through a structured coaching program
Access to a full suite of learning and development tools and resources
Global Presence
We are headquartered in Bermuda, with offices in Atlanta, Boston, Chicago, Costa Mesa, Dallas, Dublin, Farmington (CT), Hong Kong, London, Los Angeles, Malaysia, Miami, New York, Philadelphia, San Francisco, Singapore, Sydney, Toronto and Zug.
Our Business
Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions.
We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001.
We are a subsidiary of Fairfax Financial Holdings Limited, and benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways.
Allied World is an equal opportunity employer.
Subject to applicable law, all qualified applicants will be considered for employment without regard to race, color, religion or belief, gender, age, disability, military service, marital or civil partnership status, family status, sexual orientation, ethnic or national origin, genetic information or any other characteristic protected by applicable law or regulation in the relevant jurisdiction where we operate.
To learn more, visit awac.com, or follow us on Facebook at facebook.com/alliedworld and LinkedIn at linkedin.com/company/allied-world.
Primary Location
:HK-HK-HongKong
Work Locations
:Hong Kong222/F, One Island EastTaikoo Place18 Westlands RoadHongKong
Job
:OTHER
Employee Status
:Regular
Job Type
:Experienced
Job Posting
:Oct 9, 2025, 9:55:46 PM
Pay Basis
Monthly
Required Skill Profession
Business Operations Specialists
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