APPLICATION SUPPORT

A well-established hedge fund is looking for Application Support to join its their team in Hong Kong.

Job Responsibilities

• Monitoring the platform and taking proactive action to provide a very high level of support service


• Being the primary contact for front-office covering traders in handling queries of both a technical and a strategy-specific nature


• Provide support/trouble shooting on Real-time monitoring and Transaction Cost Analysis systems


• Managing and tracking of daily production problems ensuring timely resolution and effective communication to clients


• Liaise with developers, team members in other regions and senior management regarding product developments and issue escalation/tracking

Job Requirements

• Degree Holder in Computer Science or related field


• Very strong communication skills with fluency in English


• Excellent prioritisation, analytical and problem-solving skills


• Good client management and interpersonal skills


• Highly self-motivated with a collaborative approach