Job Overview
Location
chai wan / heng fa chuen
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
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Job Description
Responsibilities
Communicate with US Sales & Procurement team to plan production to support forecast Establish strong communication with US & Asia colleagues and suppliers via regular meetings, emails & Skype/Zoom meetings, etc. Modify the current SOP for order processing & shipment release process Prepare monthly shipment forecast (pending shipping order) and work with Vendor Management and Asia Merchandiser team to ensure on time shipments Communicate with US parties on proposing options for shipment priority or resolving customer’s issues when necessary Drive the weekly progress meetings with cross functional colleague in Dong Guan office and providing clear visibility of order status Take initiative to deal with disputes for every PO placement from order confirmation to actual shipment Working closely with the US retailers’ Asia representatives Requirements
DSE / Form 5 or above Minimum 5 years of working experience in Customer Service or order administration field preferable in toys industry, with 2 years in multi-national company Bachelor Degree holder or above, preferably in Supply Chain Management, Business management or relevant discipline Good knowledge for computer software such as MS Excel, Word, PowerPoint & ERP Preparing quotation, experiences working with the US retailers is beneficial Good communication skill Detailed oriented, well organized and able to work independently Strong analytical, root cause analysis and problem-solving skills Work independently, self-motivated with positive attitude and mindset and willing to take challenge High adaptability and ability to work in cross functional capacity Proficient in spoken and written Chinese and English
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