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      Urgent! Specialist, Client Service Delivery Career Opportunity with Sun Life in Hong Kong
Job Description
:Manage the daily floor operations of call center and supervise hotline team to achieve set target both on quality & productivity.
Work with client complaint team to manage client complaint handling and provide input for service improvement and risk avoidance.
 
Responsibilities
Responsible for ensuring that all Client Services activity is managed within agreed service level and turn-around-time (TAT) and to a high standard of service quality.
Deliver quality client service and handle enquires or complaints through letters, telephone calls and emails, meeting targets set for speed, accuracy, quality, clarify and empathy, with minimal supervision.
Act as a key contact point for both internal and external customers and provide day-to-day administrative supports
At all times taking full ownership of any issues and enquiries.
Collect feedback and reflect customer needs and expectations to the Company.
Reviews reports and discusses team performance, achievements and opportunities with CS Manager and department head
Acts as a trainer in client service staff training, shares experiences on complicated inquiries/complaints and offers solutions to eliminate future calls
Back up correspondence activities during peak periods and recommends work schedule and staffing
Perform ad-hoc projects as required
Requirements
University graduated in any discipline with IA license in paper 1, 3 & 5 pass
At least 5 years in Client Service of which 2 – 3 years are at supervisory level with good knowledge in insurance industry
Good knowledge of insurance and financial services
Competent knowledge in customer service functions
In-depth knowledge of insurance principles and terminology
Competent PC knowledge, includes Excel, Word, PowerPoint and Access and Chinese Word Processing
Good spoken of English and Mandarin
Senior offer to be offered for less experienced candidate
We offer attractive salary, MPF, group life and group medical insurance; and excellent career development opportunities to the right candidate.
 
We are an equal opportunity employer and welcome applications from all qualified candidates.
Application forms and resume will be kept for a period of 24 months after completion of the recruitment process.
(All information will be held in strict confidence and only be used for recruitment purpose).
Job Category:
Customer Service / OperationsPosting End Date:
29/12/2025✨ Smart • Intelligent • Private • Secure
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Unlock Your Specialist Client Potential: Insight & Career Growth Guide
Real-time Specialist Client Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Specialist Client in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 736 jobs in Hong Kong and 468 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Specialist Client roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Sun Life is currently hiring and seeking a Specialist, Client Service Delivery to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Sun Life adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Specialist, Client Service Delivery Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Specialist, Client Service Delivery typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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            Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Specialist, Client Service Delivery interview at Sun Life, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Sun Life's products or services and be prepared to discuss how you can contribute to their success.
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