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Urgent! Receptionist with Pirata Group Position in Central And Western District - Pirata Group

Receptionist with Pirata Group



Job description

We’re now looking for a charismatic and guest-focused Receptionist to join Pirata Group, one of Hong Kong’s most dynamic and diverse restaurant groups.

As a Receptionist, you will be the first point of contact for our guests, ensuring a warm welcome and smooth experience from the moment they arrive.

You’ll support the floor team in delivering a fun, vibrant, and memorable dining journey, while managing reservations and guest enquiries with professionalism and care.

The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and has excellent communication and multitasking skills.

If you love being guest-facing and enjoy creating exceptional first impressions, this is the role for you.


Duties & Responsibilities

  • Greet and manage guests’ needs to enhance overall satisfaction

  • Support the floor team in managing tables efficiently to optimise covers and turns

  • Ensure all company service standards are met during operations

  • Set up and maintain the reception desk before and during shifts

  • Answer calls and handle booking or event enquiries promptly and professionally

  • Assist in handling guest issues or emergencies with grace and efficiency


Requirements

  • Minimum 1 year of experience as a Receptionist or Host in a highly regarded restaurant

  • Passion for hospitality and delivering outstanding guest experiences

  • Positive attitude with a teamwork mindset

  • Strong sense of responsibility and attention to detail

  • Excellent communication and interpersonal skills

  • Fluency in English is a must; other languages are advantageous

  • Previous hospitality experience is beneficial

  • Embodies our behavioural values – Teamwork, Be Nice, Commitment, and Positivity


Benefits

  • 50% discount at all our restaurants
  • Guaranteed monthly incentive bonus – the teams make our venues successful and are rewarded in line with its performance!
  • Cash and credit card tips
  • Medical insurance
  • Birthday gift certificate
  • Referral bonus





Required Skill Profession

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