Urgent! Customer Service Officer Career Opportunity with Manulife in Hong Kong
Manulife is a leading international financial services provider, helping people make decisions easier and lives better.
Help shape the future you want to see — and discover that better can take you anywhere you want to go.
Position Responsibilities:
Provide prestige customer-oriented services to the customers, agents and brokers using the centre.
Provide application checking services to agents and brokers
Support MCV client verification process
Provide effective solutions to agents and customers’ inquiries within a predetermined time frame in a proactive and professional manner.
Handle conference / meeting room reservations and follow-up work
Ensure accuracy and compliance of all requests completed with high quality standards
Resolve complex cases and complaints arising from work
Provide other service support and work at different locations of Agency Service Centre when necessary
Cooperate with team members and others to achieve desired results and support business needs
Required Qualifications:
Degree holder with 5+ year of customer service experience in insurance industry is preferred
HKDSE/HKCEE/HKALE/diploma qualification with customer service experience in insurance industry will also be considered.
Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) is a must.
Worked previously in service centre environment is an advantage
Excellent customer service, good communication and interpersonal skills
Good command of English and Chinese, both spoken and written
Fluency in Mandarin is a must.
Willing to work on non-office days when necessary, including Sundays and Public Holidays
Quick learner with strong analytical and problem-solving skills
Strong self-initiative, responsible and able to work under pressure
Familiar with Word, Excel and Chinese Word processing
When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better.
To learn more about us, visit .
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity.
We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.
We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment.
A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.
All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
To request a reasonable accommodation in the application process, contact .
Working Arrangement
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Hong Kong, Hong Kong (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Hong Kong, Hong Kong using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 619 jobs in Hong Kong and 401 jobs in Hong Kong. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Manulife is currently hiring and seeking a Customer Service Officer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Officer Jobs Hong Kong.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Manulife adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Officer Jobs Hong Kong varies, but the pay scale is rated "Standard" in Hong Kong. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Officer typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Officer interview at Manulife, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Manulife's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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